Privacy Policy

CitizenshipPrep operates citizenshipprep.com.au and the CitizenshipPrep service. This policy explains how CitizenshipPrep handles information when you visit the website, create an account, use a practice test or make a purchase. These practices apply regardless of whether CitizenshipPrep is an APP entity. Where the Privacy Act 1988 and Australian Privacy Principles apply, statutory rights are additional to this policy.

CitizenshipPrep is an independent preparation resource and is not affiliated with the Australian Government or the Department of Home Affairs.

Privacy questions can be sent to support@citizenshipprep.com.au.

When you create or use an account, we may handle:

• Email address — for authentication, account communication and recovery
• Name (optional) — to personalise your dashboard
• Password — stored as a salted hash, not in plain text
• Practice-test activity — including scores, categories and pass or fail status for progress tracking

When you buy access or use the website, we may also handle:

• Transaction references — Stripe processes card details; CitizenshipPrep does not receive or store your full card number
• Operational information — request times, device or browser information, IP addresses and security logs that hosting and security systems may process to deliver and protect the service
• Privacy preference — optional-category choices, the policy version and a timestamp stored in your browser, without an account identifier or IP address attached to that preference

CitizenshipPrep uses information as needed to:

• provide, secure and maintain the website and your account;
• save your test history and show your progress;
• process purchases, provide support and keep required records;
• detect abuse, troubleshoot faults and protect users; and
• perform optional aggregate measurement only when you consent to the relevant purpose.

CitizenshipPrep does not sell or rent your personal information and does not provide it to third parties for their own direct marketing.

Google ad personalisation remains denied. CitizenshipPrep does not use remarketing lists, Customer Match, lookalike or expanded audiences, enhanced conversions, Google Signals or User-ID.

Before a choice, no Google Analytics or Google Ads tag is requested. You can accept all optional purposes, reject all non-essential purposes or customise analytics and advertising measurement separately. Both optional controls start off.

Use the persistent Privacy settings button on any page to change or withdraw consent. Withdrawal sends denied consent signals, removes known first-party Google measurement cookies that the site can access and reloads the page without the withdrawn tag. It does not erase information already received by a provider; you may need to contact that provider about an earlier disclosure.

Clearing browser storage removes the saved preference, so the choice notice will be shown again.

Information may be disclosed where necessary to:

• hosting, database, security, email and support providers that operate the service;
• Stripe, which processes payments; and
• Google, only for the optional Google purpose you affirmatively enable.

Information may also be disclosed when required by law, to protect legal rights or safety, or as part of a business transfer subject to appropriate safeguards.

Google, Stripe and other infrastructure providers operate internationally and may process information outside Australia. The provider locations used can change, and the specific overseas countries applicable to this service have not been confirmed for publication. Contact CitizenshipPrep if you want current information about a particular provider before using an optional feature.

Account data and test history are retained while your account is active. If you ask to delete your account, associated account data and test history will be deleted within 30 days, except where a longer period is required for legal, security, dispute or financial record-keeping purposes.

The browser privacy preference remains until you replace it, clear browser storage or a new policy version requires a fresh choice. Stripe and Google control retention of information they receive under their own policies and applicable settings.

CitizenshipPrep uses safeguards designed to protect information, including salted password hashing, secure session cookies and access controls. No internet transmission or storage method can be guaranteed completely secure.

You can ask to access or correct information CitizenshipPrep holds about you, request account deletion, or make a privacy complaint by emailing support@citizenshipprep.com.au. Please provide enough information to identify the account or issue; identity verification may be required before account information is released or changed.

Where the Privacy Act 1988 and Australian Privacy Principles apply to CitizenshipPrep or the relevant handling, their statutory rights and complaint mechanisms also apply. If a complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner.